Running a dealership is a balancing act. Between managing service lanes, coordinating outreach, and keeping customers engaged, there’s little room for inefficiency. With DealerMine’s BDC, we are service provider and a performance partner.
Built for Dealerships, by a BDC
DealerMine’s Service CRM wasn’t built in a vacuum. It was designed inside a BDC, for BDC teams. That means every feature, every workflow, and every report is tailored to the realities of dealership operations. Our BDC uses DealerMine’s Service CRM for everything from appointment coordination to customer communication, the platform supports the rhythm of a busy service department without forcing a change in how teams work.
The AI Advantage Without the Disruption
AI can be a buzzword. At DealerMine, it’s a practical tool. Our in-house AI is embedded directly into our BDC workflows, enhancing, not replacing, the human expertise that drives dealership success.
Take our AI-powered batch texting, for example. Over a six-month period, dealerships using DealerMine’s AI texting saw:
45% more appointments booked
35% more repair orders closed
40% higher customer response rates compared to traditional outreach
These aren’t just engagement metrics. They’re revenue drivers. And because the AI handles the repetitive tasks (like responding to common questions or sending personalized reminders), your team can focus on what matters most: building relationships and booking service.
Consistency That Scales
One of the biggest challenges with in-house BDCs is maintaining consistency. Staffing, training, and turnover all impact performance. DealerMine’s BDC solves that with 99.9% uptime and a team that handles over 100 calls per agent per day. That level of consistency means dealerships can rely on us to keep outreach steady, even during peak seasons or staffing changes.
Real Impact, Real Results
The difference between an in-house BDC and DealerMine’s managed solution isn’t just about technology, it’s about outcomes. As highlighted in our past BDC vs In-House Blog post, dealerships often struggle with the hidden costs of managing their own BDCs: recruitment, training, churn, and tech overhead. DealerMine removes those barriers by delivering a streamlined, results-driven service that integrates seamlessly with your existing systems.
DealerMine’s BDC isn’t here to reinvent how dealerships work. It’s here to make what you already do more efficient, more productive, and more profitable. With in-house AI tools and a platform built by BDC experts, we help dealerships turn outreach into outcomes.
