Dealerships are consistently looking for ways to improve cost and get the most out of their resources and systems. This is especially true when it comes to customer communication. Service appointment booking, sales outreach, and answering common questions is a mainstay of any dealership. Finding the best process can be a bit tricky, and finding one that gives the most bang for your buck is even harder.
Why would a dealer opt for an In-house BDC rather than a proven and trusted BDC service
On the surface, it appears easier to do things in-house. Assign some extra duties to existing staff or hire a few dedicated people to handle the phones. Can’t be that hard, right? Well…soon it will become apparent that hiring and retaining these employees is often difficult. Training them is even harder. And what about tracking the information? All of this requires a system that will work for the BDC agent, and work for the dealership. With DealerMine BDC, those issues are taken care of. Our BDC can handle any of the issues that in-house BDC’s deal with daily and we are also able to provide consistent and reliable service regardless of the size or inner workings of the dealer. DealerMine BDC uses software designed for a BDC and works directly with the data in your own system to make sure everything is accurate, tracked, and readily available when you need it. DealerMine BDC is built to deliver consistent, high-quality results and often outperforms the challenges many dealers face with in-house teams. Our BDC live agents are able to leverage the power of AI to create unique and personalized voicemails and voice drops for a more efficient workflow allowing them to stay focused on conversing with customers and generating the most revenue, not wasting time leaving repetitive and generic messages. The difference is clear, and the answer is an easy one. DealerMine BDC is your solution to better customer service, higher appointment rates, and increased revenue.
