Maximize Outreach Boost Productivity Increase Revenue

A simple call is all it takes to maximize BDC outreach and increase revenue

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Service BDC

MANAGED BY US -
CUSTOMIZED BY YOU -
UNMISTAKABLE CUSTOMER EXPERIENCE.

Deliver an unmistakable customer experience with DealerMine BDC Services. Managed by us and customized by you, this turn key BDC solution provides the right mix of automation and personal contact. With over 20 years partnering and consulting on BDC operations, and 15 years providing outsourced BDC services, DealerMine delivers maximum outreach and 99.9% uptime.

  • MAXIMIZE OUTREACH

The right mix of automation and personal interaction – maximize your phone, email and text message outreach with the perfect blend of both.

  • PERFORMANCE STANDARDS

We monitor and measure hundreds of the metrics and KPIs daily, including contact volume, call rate, phone system performance, close rates, sales metrics and more.

  • TURN KEY SOLUTION

We handle recruiting, hiring and training staff, and developing and managing your BDC, so you can focus on what you do best.

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UPTIME

Turn your BDC into a Profit Centre

4.1 million
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4.1 million calls handled last year.
SCALED SOLUTIONS
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Single-point or multi-franchise group, rural or urban: we tailor each partnership to your unique operations.
RECORDED CONTACT
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Every point of contact is recorded, tracked and easily accessible.
SEAMLESS CUSTOMER EXPERIENCE
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Your DealerMine coordinators becomes an integral part of your team. Your customers come to view us as part of your dealership.
MULTILINGUAL
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We staff bilingual coordinators to handle English, French and Spanish contact.
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Testimonials

DealerMine operates our service business development center for our Canadian dealerships and we are very pleased with the success of the initiative. Our partnership with DealerMine CRM is a 5-year strategic initiative and has proven to be instrumental in increasing occupancy levels in our service departments across the country.
Michael RawlukPresident
Auto Canada
Michael Rawluk
Dealermine provides our contact center power tools to quickly find business opportunities in our service database, while helping build loyalty by communicating with the client the way they want to be communicated with. Dealermine helps us get new hires up to speed quickly by putting all the relevant data in their hands as they assist our clients. It is an important driver of our service business and, most importantly, helps us serve our customers the way they want to be served.
Justin BarkerPresident
Bruce Group
Justin Barker
DealerMine operates our service business development center for our Canadian dealerships and we are very pleased with the success of the initiative. Our partnership with DealerMine CRM is a 5-year strategic initiative and has proven to be instrumental in increasing occupancy levels in our service departments across the country.
Michael RawlukPresident
Auto Canada
Michael Rawluk
Dealermine provides our contact center power tools to quickly find business opportunities in our service database, while helping build loyalty by communicating with the client the way they want to be communicated with. Dealermine helps us get new hires up to speed quickly by putting all the relevant data in their hands as they assist our clients. It is an important driver of our service business and, most importantly, helps us serve our customers the way they want to be served.
Justin BarkerPresident
Bruce Group
Justin Barker
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