Train Your Staff, Gain In So Many Ways
Training is a strategic investment that pays
By Justin Doyle
As a former trainer, now an account manager, I can tell you the ROI on training your staff on new technology and software is solid.
Yes, it’s expensive. But every dollar you spend on training is an investment in your business that will save you in the long run. Training on new software or applications will make your employees more confident, knowledgeable and productive, as they won’t waste time and energy trying to muddle through on their own.
Plus, research has shown that training increases job satisfaction. And we all know happy employees are more engaged and contribute more.
Training compounds the value of the technology in which you’ve invested. Frankly, there’s not much point in spending a lot on a new program if no one on your team knows how to use it. Skimping out on training is like buying a sports car but not getting your driver’s license.
And training pays dividends from a service perspective. Your customers will appreciate the excellent, efficient treatment they receive from your well-trained and helpful staff.
Finally, training can help grow your business, as up-to-date employees who understand an entire application can harness it for more sales or service opportunities.
Knowledge isn’t just power – it’s profit, too.