PRODUCT UPDATE
What We’re Building
April 2026 · Issue No. 1
A NOTE FROM RICK
Welcome to the first issue.
Hi everyone. My name is Rick Johnston and I lead Product here at Quorum. I've been here on and off for about twenty years now, so I know a lot of you already, mostly through my time on the DMS side or over at Autovance. For those I haven't had the chance to meet yet, I'm really glad you're reading this.
I want to start by taking a moment to recognize Maury Marks. His final day with us was March 31, 2026, after more than 30 years building this company. I'm incredibly grateful for everything Maury gave me over the years, and I'm honoured to be taking the reins on product leadership. I hope this newsletter is my first demonstration of the commitment I have to our products and to you, our customers.
The second thing I want to touch on is our acquisition by Valsoft, which many of you are already aware of. This is an incredibly exciting change for us at Quorum. One of the things we're most fortunate to have as a result of it is access to products and platforms that are already established within the Valsoft ecosystem. Valsoft owns over 150 businesses and is heavily focused on delivering innovative solutions in AI. You'll see that reflected in what we're building.
So that's where I want to start this newsletter. Not with a list of features, but with the thing I'm most excited about: MORI.
And please, don't hesitate to reach out to me directly if you have questions or want to give me feedback on any of our products. My favourite thing to do is connect with our customers.SPOTLIGHT
Our new AI-powered voice agent is live.
Now generally available for all DealerMine customers
One of the great advantages of the Valsoft ecosystem is that we get to build on foundations that are already proven. The backbone of MORI is a voice booking platform that has handled millions of calls around the world. We didn’t start from scratch here; we started from way ahead.
I’ll put our voice agent up against any other in the market when it comes to booking service appointments. From understanding exactly what information needs to be collected, to selling maintenance to the customer, all the way through to booking according to your shop’s actual availability, MORI handles it. And it does it 24 hours a day, including after hours.
I did a call with MORI earlier today. Have a listen:
Listen: MORI handling a real call MORI answering an inbound service call and booking an appointment |
MORI is now generally available for all DealerMine customers. If you want to see a live demo or get started, reach out to your account team — or message me directly.
We’ve been working hard on our technology stack and how we deliver DealerMine to you. I’m sure some of you noticed slowdowns from time to time over the past couple of weeks. I’m happy to say we’ve resolved all of the outstanding items, and I want to sincerely thank you for your patience while we worked through it. We know how important DealerMine is to your business, and that’s exactly why we did it.
Service CRM
DealerMine APIs are now live
More MORI coming
We’re pushing hard to build what I genuinely believe will be the greatest AI voice agent the industry has ever seen in automotive. To do that, we’re leaning heavily on the fact that we’ve already booked millions of service appointments over the years — and the team is feeding all of that into MORI. If you haven’t checked it out recently, you really should. It’s impressive.
Sales CRM
Sales Appointment Configuration
The team has just shipped a feature for the Sales CRM that I think is going to meaningfully improve show rates. Sales Appointment Configuration automates the entire communication sequence around a sales appointment: the booking notification, a reminder before the visit, and a follow-up after (whether the customer showed or didn’t). All of it is configurable by your team, and none of it requires manual effort from your staff.
The customer-facing email includes a one-click appointment confirmation link that writes back to DealerMine automatically, a clickable location that opens in their maps app, and an Add to Calendar button. Your team sees confirmations reflected in the Work Plan in real time.
Coming soon: BDC Lead Performance Dashboard
Right around the corner is a BDC Lead Performance Dashboard that will give managers full visibility into lead handling and appointment trends across the team. More on this next issue.
On the horizon: Sales AI Assistant
Tommy and the team have just started engaging customers to explore where and how AI can help sales staff focus on the right things and drive more business into your stores. If you have thoughts on where you’d want to see this, I’d love to hear from you.
GMPP: one of the deepest integrations we’ve ever built
If you’re a GM dealer and you sell GMPP, you’ll want to take a look at what Stephanie and the Autovance team have built. The General Motors Protection Plan integration is live in the F&I Menu — and it goes deep. From rating, to registration, right through to electronic signature capture on the service contract. It’s the kind of end-to-end integration that actually makes a difference at the desk.
F&I and integrations: what’s next
The team is working tirelessly on two fronts. First, the First Canadian integration is coming, which will be the first of multiple F&I provider integrations we plan to deliver across North America. Second, they’re building F&I forms directly into Autovance — so you can print your bill of sale, or anything else you need, right inside the platform.
F&I is a major focus for us this year, and we’re just getting started.
We shipped updates to the Accessible Accessories components this quarter along with a handful of fixes and visual improvements. We’ve also got a landing page redesign in the works. More on that next month.
Technician Workbench
This is probably our biggest change to the DMS in years. The Technician Workbench is a complete overhaul of the technician window, redesigned to be simple to navigate, with quick access to things like the Vehicle Inspection and everything else a tech needs without bouncing around the system.
We’ve also added an AI feature that can clean up the tech’s cause and correction write-up with one click — which matters more than it sounds when you think about the quality of those records and what they mean for your customers. We’re live with a select group of stores right now and rolling out more broadly through the spring.
Quorum AutoPay
We’re building payments directly into the DMS. Service, parts, sales — everywhere. No more typing the amount into your payments terminal, keeping track of reference numbers, or doing daily reconciliations. Quorum AutoPay is going to change the way payments work in the DMS in a meaningful way, and we’re aiming for a summer launch.
If you’re interested in being a beta store, message me and I’ll connect you with Jeffrey.
Factory Maintenance Schedules in PowerLane
Colten and the PowerLane team have been taking some giant steps toward delivering factory maintenance schedules for all OEMs directly in PowerLane. The first set of features is delivered, and we’re working our way toward full coverage.
If you want a sneak peek at where this is heading, let us know and we’ll set something up.
WHAT’S COMING
A few things to watch for
Quorum AutoPay
Payments built into the DMS everywhere — service, parts, sales. We’re targeting a summer launch. Message me if you’re interested in being a beta store.
Sales AI Assistant
Tommy and the team are in early conversations with customers about where AI can help sales staff focus on the right things. If you have thoughts, reach out.
First Canadian (Autovance)
The first of multiple F&I provider integrations coming to Autovance. The team is heads down on this one.
PowerLane 2.0
A full reimagining of the PowerLane experience. I’m genuinely excited about this one and can’t wait to share more. Stay tuned.
Thanks for reading. If anything in here prompts a question or you just want to chat about your products, you can reach your account team or just reply to this email and it’ll come straight to me.
Rick Johnston
CPO, Quorum
rick.johnston@quoruminfotech.com
(403) 795-5676
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