Service CRM
BOOK MORE.
SELL MORE.
TURN YOUR BDC INTO A PROFIT CENTRE.
SELL MORE.
TURN YOUR BDC INTO A PROFIT CENTRE.
45%
INCREASE
IN BDC PRODUCTIVITY
MAINTENANCE RECOMMENDATIONS
The information your service team needs to drive customer pay revenue.
MULTI-CHANNEL COMMUNICATION
Wide range of contact methods, including phone, email, text, ringless voice drop and direct mail while ensuring privacy compliance.
CONTACT AUTOMATION
The right mix of automation and personal interaction – maximize your outreach with the perfect blend of both.
DECLINED SERVICE
Turn declined maintenance, deferred repairs and refusals into service revenue.
BDC-CENTRIC
Turn every contact into a profitable one. All the information your BDC needs in one customer-centric view.
SERVICE SCHEDULING
Intuitive, easy-to-use service schedule and capacity planner is the perfect blend of appointment scheduling and dispatching.
REPORTING
Over 180 reports, industry comparisons, enterprise reporting and benchmarks – everything you need to know about your service and BDC’s performance.
CUSTOMER STAR RATING
Identify your most loyal and profitable customers to make every contact count.
CAMPAIGNS
Drill deep into customer data and deploy tightly focused campaigns via email, phone, direct mail, text message, ringless voice drop and surveys.
INTERNET LEAD MANAGEMENT
DealerMine consolidates all lead sources into one interface, giving you the flexibility and visibility to manage how you choose.
18%
INCREASE
IN CUSTOMER PAY SERVICE REVENUE
Sales CRM
STAY IN TOUCH.
BE PROACTIVE.
SELL MORE.
BE PROACTIVE.
SELL MORE.
PORTFOLIO MANAGEMENT
Don’t wait for customers to come to you. DealerMine predictors mine your database for potential sales today.
TRAFFIC LOG & TRACKING
Everything you need to know – a 360° view of your entire sales operation in one click
MULTI-CHANNEL OUTREACH
The right mix of automation and personal interaction – maximize your outreach with the perfect blend of both.
CUSTOMER STAR RATING
Identify your most loyal and profitable customers to make every contact count.
INTERNET LEAD MANAGEMENT
DealerMine consolidates all lead sources into one interface, giving you the flexibility and visibility to manage how you choose.
EQUITY MINING
Move more inventory by targeting customers in an equity position.
WORKSHEET
Worksheets that make sense and are tailored for today’s car buyers.
FOLLOW UP MANAGEMENT
The safety net you need to ensure no customer is forgotten.
BDC
MANAGED BY US -
CUSTOMIZED BY YOU -
UNMISTAKABLE CUSTOMER EXPERIENCE.
CUSTOMIZED BY YOU -
UNMISTAKABLE CUSTOMER EXPERIENCE.
99.9%
UPTIME
NEARLY IMPOSSIBLE TO MATCH OUTREACH CONSISTENCY
SCALED SOLUTIONS
Single-point or multi-franchise group, rural or urban: we tailor each partnership to your unique operations.
MAXIMIZE OUTREACH
The right mix of automation and personal interaction – maximize your phone, email and text message outreach with the perfect blend of both.
RECORDED CONTACT
Every point of contact is recorded, tracked and easily accessible.
SEAMLESS CUSTOMER EXPERIENCE
Your DealerMine coordinators becomes an integral part of your team. Your customers come to view us as part of your dealership.
PERFORMANCE STANDARDS
We monitor and measure hundreds of the metrics and KPIs daily, including contact volume, call rate, phone system performance, close rates, sales metrics and more.
TURN KEY SOLUTION
We handle recruiting, hiring and training staff, and developing and managing your BDC, so you can focus on what you do best.
MULTILINGUAL
We staff bilingual coordinators to handle English, French and Spanish contact.
4.1
MILLION
CALLS HANDLED LAST YEAR
Desking
SELL MORE.
NEGOTIATE LESS.
DATA YOU CAN TRUST.
NEGOTIATE LESS.
DATA YOU CAN TRUST.
30%
INCREASE
AVERAGE FRONT END GROSS
DATA YOU CAN TRUST
We manage all our own rates, residuals and rebates.
WORK SHEET
Worksheets that make sense and are tailored for today’s car buyers.
MOBILE
Selling happens everywhere – the full power of desking in your pocket – when you need it.
35%
INCREASE
LEASE PENETRATION
INNOVATION
Continually refining the perfect way to sell cars.
CONSISTENCY
Autovance makes the buying process the same for every customer; clear, concise, and enjoyable.
INTUITIVE INTERFACE
Intuitive, fast and designed specially for a sales manager.
25%
RATIO
FIRST OFFER ACCEPTANCE
Equity Mining
SELL MORE.
FIND LEADS YOU DIDN’T KNOW YOU HAD.
ACCELERATE THE BUYING CYCLE.
FIND LEADS YOU DIDN’T KNOW YOU HAD.
ACCELERATE THE BUYING CYCLE.
DATA MINING
Automatically identify buyers who are likely in a position to deal, shortening the buying cycle.
VEHICLE MATCHING
Vehicle matching integrates with DealerMine’s equity-mining tool to find trade-ups to add to your used inventory.
CAMPAIGNS
The flexibility and customization you need to target and market based on equity position.
Online Scheduling
YOUR CUSTOMERS LIVE ONLINE.
YOU ARE READY FOR THEM.
YOU ARE READY FOR THEM.
SERVICE SCHEDULING
Schedule your shop while automatically adjusting for availability.
SEAMLESS INTEGRATION
Seamless DMS and CRM integrations ensure timely appointments.
MAINTENANCE RECOMMENDATIONS
Maximize the profitability of every interaction with customized maintenance services and pricing.
CUSTOMER LOGIN
Give your customers the option to book as they choose, on the fly or with a personal log in.
WEBSITE EMBEDDING
DealerMine’s online scheduling portal provides multiple theme options allowing you to blend seamlessly into your website.
INTUITIVE INTERFACE
Simple and clean, our intuitive interface gives your customers the freedom to schedule service at their convenience.
MULTILINGUAL
Every customer is different, including their language preference. Online Scheduling offers a range of language options.
DEVICE OPTIMIZED
The simple and clean interface is compatible on any device ensuring ease of use for your customers.
TRANSPORTATION
Fully customizable transportation options integrated with your booking parameters.
Telephony
INCREASE OUTREACH.
REACH MORE CUSTOMERS.
BOOK MORE.
REACH MORE CUSTOMERS.
BOOK MORE.
CLICK TO CALL
A single click connects you to your customer.
RINGLESS VOICE DROP
Increase outreach and connect with more customers without ever dialing their phone.
CALL RECORDING
Every call is recorded and easily accessible, giving you the insight needed to develop your team.
ANALYTICS
See the big picture and the finer details of call performance.
Service Drive
DIGITAL SERVICE EXPERIENCE.
CONNECT MORE.
SELL MORE.
CONNECT MORE.
SELL MORE.
MULTI-POINT INSPECTION
Build trust, boost customer retention, increase customer pay labor- all with Video and Photo-enabled MPI.
CUSTOMER MOBILE CHECK-IN
Save time for customers and service advisors with advanced check-in via the customizable Mobile Check-In App.
MOBILE VEHICLE CHECK-IN
Give your Service Advisors the ability to review service history, maintenance, and upsell your service menu.
CHAT
Texting enables effortless communication to 10 customers, in the same time it would take to make one call.
AI-DRIVEN STATUS UPDATES
Optimize customer engagement, drive higher CSI, and increase customer pay labour.
MOBILE PAYMENTS
Streamline accounting, remove manual payment posting, and let customers skip the counter.
ELECTRONIC SIGNATURES
Increase customer pay labor up to 15% and get instant service authorizations via mobile upsell.
VIDEO AND PHOTO UPSELL
Information from vehicle check-in is carried over to videos and photos along with recommended items.