Customer Care

Delivering our industry-leading CRM software is just the first step. Our team works closely with you – every day – to make sure you’re benefiting from your DealerMine solution, and that it’s always working for you when you need it most.

Your success is our success. We are committed to building strong relationships with our customers. This partnership allows you to leverage our accumulated knowledge to help move your results forward. Our Account Management team is focused on your success – they are a consultant, an analyst, a wealth of knowledge.

All dealers are different. That’s why we offer customized best practice and process training, to ensure that your DealerMine solution meets your unique needs.

With 15+ years experience in the automotive CRM industry, we have accumulated a wealth of knowledge – which we’re constantly paying forward to our clients. Whether to help your appointment coordinators better communicate with customers and upsell service appointments or to help your management team develop successful marketing campaigns – our experts are here for you 24/7.

While using the DealerMine system you are never alone. DealerMine Business Support is an ongoing partner, every step of the way. Whether you have a technical problem or a “how to” question, you can call us at any time and a live representative will assist you promptly.

Our goal is to provide an exceptional customer experience at every point of contact. Our Business Support Team is known industry-wide for being friendly, responsive and efficient in resolving issues and requests with a turnaround time that beats the industry standard. Our experienced staff takes pride in building strong relationships with our customers and we will always be available to work with you.