Service BDC Management Summit – February 2019

DealerMine is pleased to announce we will be offering a Service BDC Management Summit February 26th & 27th, 2019.  The Summit will offer an intimate, collaborative environment for Service BDC Managers to learn and share more about BDC operations. The Summit will be a great opportunity to network with other BDC Managers in the automotive industry and spend two days out of the daily grind, focused on opportunities to improve BDC operations.

The topics for discussion will be Coaching For Success & Service BDC Metrics.  It is geared towards BDC Managers, Supervisors or Service Manager who oversees a Service BDC.  We will spend day one focused on BDC service metrics, industry benchmarks, road mapping the key results drivers and brainstorming as a group how to improve each result.  Day 2 we shift gears and focus on coaching; from ‘What employees need to be successful.’ to ‘Effective Coaching Strategies’ to ‘Effective Coaching Interactions’.

In Event Info

The Summit will take place at The Sutton Place Hotel in downtown Vancouver, BC, Canada February 26th & 27th, 2019. 

The Summit runs from 9AM – 4:30PM.  The registration fee of $1495 includes lunch both days, dinner on Tuesday evening as well as snacks and refreshments throughout the day.   In an effort to keep the event collaborative and intimate, registration space is limited. 

Meet Your Moderators

Jane Webb — Director of Marketing — DealerMine CRM

Jane has helped hundreds of dealerships across North America maximize their profitability by establishing and managing top-notch Sales and Service BDC operations. Jane’s automotive BDC expertise comes from extensive hands-on dealership experience and her background at DealerMine in a range of BDC roles, including Application and Skills Development Trainer, BDC Consultant, Account Manager, and Director of Account Management. She is especially knowledgeable in BDC implementation, product training, performance coaching, contact quality evaluation, and BDC measurement, reporting and benchmarks.

Tim Twells — Account Manager– DealerMine CRM

Tim has more than 20 years of experience in sales and customer service operations. Prior to joining the DealerMine family, Tim was a Business Development Manager for a 3 store auto group. Throughout his career he has been responsible for driving process improvements, managing people to achieve optimal performance, and finding better ways to leverage technology. He is always happy to share his knowledge; best practices and experience to assist other DealerMine users in achieving their goals.


“The ability to brainstorm and have discussions with my peers was invaluable – BDC managers have very unique challenges and it was so gratifying to be surrounded by others who understand.  The DealerMine Summit was a fantastic experience.”

“The Dealermine Summit was exceptional. The knowledge gained from the Dealermine team and the opportunity to share ideas with other BDC managers both contributed to making this a valuable experience for me and one I wish I had been able to participate in much earlier in my career.”

 “100% Fantastic. This should be a yearly meeting and I would like to have Jane present to our service and sales managers.”

Registration Information

For more information or to register please contact us by phone, 1-800-304-3341, or by email